Shipping policy

📦 Shipping Within New Zealand
We offer flat rate tracked shipping of $7 nationwide.

🚚 Free Shipping Over $150
We offer free shipping on all New Zealand orders over $150 (after discounts and before shipping).

🇦🇺 Shipping to Australia
We ship to Australia from our local Flora Lane hub on the Sunshine Coast.

Standard AU shipping: $12 AUD (free for orders over $150). Delivery typically takes 3–7 working days once dispatched.

🕒 Processing Time
Orders are packed and dispatched within 1–2 business days. You will receive a confirmation email once your order is on the way.

📍 Delivery Timeframes
Once dispatched, most NZ orders arrive within 2–5 working days, depending on your location and the courier network.

🏝️ Rural Delivery
Rural addresses may take an additional 1–3 working days.

📧 Order Questions
If you have any questions about shipping or your order, contact us at hello@floralaneskin.co.nz.